Política de reembolso

At Blanbunny, we hope every order brings joy to your tea ritual. If something isn’t quite right, we’re here to help.

14-Day Return Policy

We accept return requests within 14 days of the delivery date for eligible products.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Be returned in their original packaging
  • Include proof of purchase

Please contact us at support@blanbunny.com before returning any item.

Returns sent without prior authorization may not be accepted.

Once a return request is approved, items must be shipped back within 7 days.

Tea Products

Due to hygiene reasons, opened tea products cannot be returned.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We will provide a replacement or refund where applicable.

Non-Tea Products

For teaware, drinkware, tea accessories, and other non-food products, return requests can be made within 14 days of delivery, provided that the item:

  • Has not been used
  • Is not damaged due to misuse or accidental damage
  • Is returned in its original packaging

For approved returns due to a change of mind, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, we will provide an appropriate solution.

Gift Sets

Gift sets must be returned as a complete set. Individual items from a gift set cannot be returned separately.

If your order included a complimentary gift as part of a promotion, the gift must also be returned. Otherwise, the retail value of the complimentary gift may be deducted from your refund.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a damaged, defective, incorrect, or missing item, please contact us within 14 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

After reviewing your request, we will arrange a replacement or refund where applicable.

International Orders

Customers are responsible for any customs duties, import taxes, or fees charged by their country unless caused by an error on our part.

Customers are also responsible for providing accurate shipping information at checkout.

Non-Returnable Items

The following items are not eligible for return:

  • Opened tea products
  • Gift cards
  • Personalized or custom-made products
  • Final sale items

This does not affect your statutory rights if an item is faulty or incorrectly supplied.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Original shipping fees, customs duties, and import taxes are non-refundable unless the return is caused by an error on our part.

Please note that your bank or payment provider may require additional time to process the refund.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@blanbunny.com