Política de reembolso

At Blanbunny, we hope every order brings joy to your tea ritual. If something isn't quite right, we're here to help.

14-Day Return Policy

We accept return requests within 14 days of the delivery date for eligible products.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Be returned in their original packaging
  • Be accompanied by proof of purchase

Please contact us at support@blanbunny.com before returning any item.

Returns sent without prior authorization may not be accepted.

Tea Products

Due to hygiene reasons, opened tea products cannot be returned.

If your order arrives damaged or incorrect, we offer a replacement or refund within 14 days of delivery.

For all other return and refund conditions, please refer to the policy below.

Non-Tea Products

For teaware, drinkware, tea accessories and other non-food products, you may request a return within 14 days of receiving your order, provided the item:

  • Has not been used
  • Is not damaged due to misuse or accidental damage
  • Is returned in its original packaging

For returns due to a change of mind, return shipping costs are the responsibility of the customer.

Gift Sets

Gift sets must be returned as a complete set. Individual items from a gift set cannot be returned separately.

If your order included a complimentary gift as part of a promotion, the gift must also be returned to receive a full refund. Otherwise, the retail value of the complimentary gift may be deducted from your refund.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a damaged, defective, incorrect or missing item, please contact support@blanbunny.com within 14 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once your request has been reviewed, we will arrange an appropriate replacement or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Opened tea products
  • Gift cards
  • Personalized or custom-made products
  • Final sale items

This does not affect your statutory rights if an item is faulty or incorrectly supplied.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: support@blanbunny.com